Effective Communication

Devcon believes that effective communication is vital to the successful completion of any construction project. We strive to avoid misunderstandings, delays, and issues by maintaining communication among the project stakeholders, facilitating teamwork and enabling seamless project collaboration.

We believe it’s important to determine a chain of command for communication on a construction project, which is typically detailed in the contract documents and usually requires the client and Devcon to communicate via the employer’s agent. Devcon will manage the communication chain at the company and site levels. We ensure onward communications are clear, factual, professional, and delivered to the right people timeously. We’ll also give feedback, when relevant, via the employer’s agent.

Devcon maintains continual communication via the following procedures:

Monthly Project Meetings
These are formal monthly meetings where Devcon will report on the project’s delivery objectives, including progress, quality control, health and safety, planning approvals or requirements, design, warranty requirements, building control, and neighbourly issues, if any.

Materials Approval Meetings
We regularly discuss and approve the proposed materials and equipment, providing samples for consideration and approval prior to procurement to avoid misunderstandings. If specified materials are not available, we suggest alternatives.

Sub-contractor Meetings
These are monthly or bi-monthly meetings held on-site with sub-contractors to discuss progress, quality control, and health and safety matters. If required, a specific sub-contractor will be called into a designated meeting to discuss issues should they arise. This could relate to health and safety, quality control, or design changes.

General Information Flow
The contracts manager and site manager will ensure information is communicated in a timely manner and delivered to all necessary parties, be that top-down from the client, or feedback to the client from the site level. Communication methods will involve meetings in person, online, and via email. Communication could sometimes be via landline, mobile phone or text message, which is confirmed later via email.